Refund, Returns & Cancellation Policy

Refund, Returns & Cancellation Policy

Consumers have the following right of refund:
Cancellation policy

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods.

In order to exercise your right of withdrawal, you must inform uspanel sell Ltd. - No. 1 Royal Exchange - London - EC3V 3DG by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the day on which you or a third party, other than the carrier and designated by you, took possession of the goods; in the case of a contract for several goods ordered by you under a single order and delivered separately, the withdrawal period shall be fourteen days from the day on which you or a third party, other than the carrier and designated by you, took possession of the last of the goods or In the case of a contract for the delivery of goods in several instalments or pieces, the withdrawal period shall be fourteen days from the day on which you or a third party, other than the carrier and designated by you, took possession of the last instalment or piece.

We may refuse to provide the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

The right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of revocation expires prematurely for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.